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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback)  (2nd Edition) Spiral-Bound |

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, David Maxfield

★★★★☆+ from 1,001 to 10,000 ratings

$35.47 - Free Shipping

From the authors of the multimillion seller Crucial Conversations

The highly anticipated new edition of the New York Times bestseller Crucial Confrontations

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable, they sap up to 50% of organizational performance and account for 90% of divorces.

Retitled Crucial Accountability, this updated version of Crucial Confrontations offers the tools for improving relationships in the workplace and in life, and resplving all these problems--permanently.

Includes updated case studies and new research findings

  • Timed to coincide with the re-launch of Vital Smarts’s new training module on Crucial Accountability
  • Contains new business case studies and research findings

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies.

Original Binding: Paperback
Pages: 304 pages
ISBN-10: 71829318
Item Weight: 0.8 lbs
Dimensions: 6.0 x 0.8 x 8.9 inches
Customer Reviews: 4 out of 5 stars 1,001 to 10,000 ratings

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.

For more information, visit www.vitalsmarts.com.