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Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Spiral-Bound | 2021-10-21

Joseph Grenny Kerry Patterson Ron McMillan Al Switzler Emily Gregory

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The 5 MILLION+ bestseller that revolutionized business communications--updated for today's workplace

Crucial Conversations gives managers and leaders the skills to ensure every conversation--especially difficult ones--leads to the results they want. It teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

The skills needed for communication in the workplace are ever changing, and this new edition addresses the crucial conversations leaders face today--including how to disagree with a boss and keep your job, how to say no without making enemies, and how to handle conversations involving issues of equality, diversity, and inclusion, and much more.
  • More than 5 million copies sold
  • A New York Times, Bloomberg BusinessWeek, and Wall Street Journal bestseller
  • The authors will promote this new edition through their company, VitalSmarts, which serves some of today's biggest, most influential companies, including Facebook, Boeing, Cisco, ConocoPhillips, Johnson & Johnson, Federal Aviation Administration, Lockheed Martin, Papa John's Pizza, Toyota, Mayo Clinic, Google, and Sprint
Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and Emily Gregory are international corporate consultants and leaders of VitalSmarts, a Top 20 Leadership Training Company. Together they have developed award-winning training programs used by hundreds of Fortune 500 companies.


Publisher: McGraw-Hill Education
Original Binding: Paperback
Pages: 304 pages
Item Weight: 0.8 lbs
Dimensions: 6.0 x 1.0 x 9.0 inches
"Crucial Conversations draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
-Stephen R. Covey, author of The 7 Habits of Highly Effective People

"I have bungled countless crucial conversations-either by letting my emotions spiral out of control or by avoiding conflict altogether. The authors walk you step by step down the path of productive dialogue. It's an exceptionally helpful book for leaders, parents, and anyone who has struggled to communicate effectively when it matters most."
-Angela Duckworth, New York Times bestselling author of Grit

"It's hard to improve on a classic. For 20 years, Crucial Conversations has been the go-to resource for people, teams, and organizations looking to improve how they work and live together. And yet, in this new edition, the authors have made these classic skills more relevant than ever."
-Charles Duhigg, Pulitzer-prize winning reporter and New York Times bestselling author of The Power of Habit

"This is a must-have manual for navigating the tough conversations that occur in every aspect of life. Brilliantly researched, easy to read, and highly practical…bravo!"
-David Allen, bestselling author of Getting Things Done
Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.